You Tell Us

OnFife’s facilities and services are used by customers of all ages and backgrounds, from local residents to international visitors.

Our services are delivered in-person, online and on the telephone and each year, there are more than 2 million attendances across OnFife’s libraries, museums, theatres and galleries.

We are committed to putting customers and customer service at the heart of our organisation, we value comments and complaints made about any aspect of our services, whether positive or negative, and when we get things wrong we will seek to resolve any issues as quickly as possible.

​ If you do not wish to complain about our services, but would rather give us some feedback, please use our special feedback site at or click the link below.

If you wish to complain about the service you have received from OnFife, please click on the link below which explains more about how we aim to handle and resolve complaints.