We care about your privacy
How We Use Your Information
At OnFife, your trust matters. We work hard to protect your personal information and use it in safe, fair, and transparent ways.
Whether you’re booking a show, visiting a museum, joining a library, or exploring our website, we’re committed to keeping your data secure.
We only collect the information we need, we never sell your data, and we always treat it with care and respect.
If you ever have questions or want to know more, our team is here to help.
What we collect
We collect simple information so we can offer the best possible service. This may include:
- Your name and contact details
- Your booking and payment information
- How you use our website
- Your interests and preferences
- Your marketing choices
We also collect basic technical information, like your IP address, to help our website run smoothly.
Why we collect it
We use your information to:
- Manage bookings, tickets, and donations
- Share updates about events, exhibitions, museums in Fife, galleries, and things to do
- Improve our spaces and online services
- Keep to our legal and financial duties
- Understand what our communities enjoy and need
We will only send marketing messages if you choose to receive them.
When we share it
We sometimes share your information with trusted partners who help us deliver our services. These may include:
- Ticketing, marketing, and IT support teams
- Payment providers
- Event partners
- Legal and financial advisors
- Public authorities when required
All partners must protect your data and follow the law.
Your Rights
You are in control of your information. You can contact us at any time to:
- See what data we hold
- Ask us to correct or delete it
- Change how we contact you
- Limit how we use your information
- Move your data to another service
- Withdraw your consent
You can reach us at AccessRequest@onfife.com.
You can also visit the ICO at www.ico.org.uk if you need further support.
How We Keep Your Data Safe
We use strong security measures to protect your information.
Only trained staff and trusted partners can access your data, and online bookings are always encrypted.
For details about cookies and online tracking, please see our Cookies Policy.
Staying Up To Date
We sometimes update this policy to keep it clear and current.
When we make changes, we will post them on this page — and let you know by email if needed.
Contact Us
If you need help or want to make a privacy request, please get in touch with our Data Protection team:
Email: AccessRequest@onfife.com
Post:
FAO Data Protection Officer
OnFife, Iona House
John Smith Business Park
Grantsmuir Road
Kirkcaldy, KY2 6NA
If you’re having issues with our website or services, you can also share feedback at www.youtellus.co.uk.